Refund and Return Policy for LockRoyalGuard
Effective Date: February 6, 2025

At LockRoyalGuard, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy designed to provide you with a smooth and hassle-free experience. This policy explains how you can return or exchange products and request a refund for your order. By making a purchase with us, you agree to the terms outlined in this policy.

1. Returns and Exchanges

We understand that sometimes products may not meet your expectations, which is why we allow returns and exchanges under the following conditions:

  • Eligibility for Returns: Products must be returned within 30 days of the purchase date.
  • Condition of Products: Items must be unused, in new condition, and in their original packaging with all tags and accessories intact. Products that show signs of wear, damage, or alterations cannot be returned or exchanged.
  • Non-returnable Items: Certain items, such as customized products or items marked as final sale, are not eligible for returns.

2. How to Return or Exchange Your Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@lockroyalguard.com or call us at 703-555-0198 to request a return authorization.
  2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
  3. Shipping the Return: Pack the item securely in its original packaging and include all accessories, manuals, and documents. You are responsible for the return shipping costs unless the product was defective or damaged during transit.
  4. Proof of Purchase: Include a copy of your receipt or proof of purchase inside the return package.
  5. Return Address: Ship the product to the return address provided by our customer service team.

3. Refunds

Once we receive your returned item and verify its condition, we will process your refund according to the following guidelines:

  • Processing Time: Refunds will be processed within 5-7 business days after receiving the returned item.
  • Refund Method: Refunds will be issued to the original method of payment (e.g., credit card, PayPal, etc.). If the original payment method is unavailable, we will issue a store credit.
  • Shipping Costs: Shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the item was defective or incorrectly shipped.

4. Defective or Damaged Items

If your product arrives damaged or defective, we will gladly accept a return and offer a full refund or exchange at no additional cost to you. Please follow these steps:

  1. Contact Us Immediately: Notify our customer service team within 5 days of receiving the damaged or defective product.
  2. Provide Documentation: Include photos of the damaged item and packaging to help us assess the issue and resolve it quickly.
  3. Return the Item: We will provide you with a prepaid return label and further instructions to send the damaged or defective product back to us.

5. Cancellations

If you wish to cancel an order, please contact us as soon as possible. Orders can only be canceled before they are processed and shipped. Once an item has been shipped, it cannot be canceled, but you may initiate a return after receiving the product.

6. Restocking Fees

In some cases, a restocking fee of 15% may apply to returns for non-defective items, especially for larger or bulk orders. This will be deducted from the refund amount.

7. International Returns

For customers outside the United States, we accept returns under the same conditions as domestic returns. However, you will be responsible for international return shipping costs and any customs duties or taxes.

8. Refund and Return Exceptions

While most items are eligible for return, there are some exceptions:

  • Custom Orders: Items that are personalized or customized to your specifications are not eligible for returns or exchanges unless they are defective.
  • Opened or Used Products: Products that have been used or opened cannot be returned unless they are defective.

9. How to Contact Us

If you have any questions or need assistance with a return or refund, please do not hesitate to contact our customer support team. We are here to help ensure a seamless experience for you.

We value your business and aim to provide exceptional customer service at every step. Thank you for choosing LockRoyalGuard.

Thanks for shopping with us!