Sales Policy for LockRoyalGuard
Effective Date: February 6, 2025

At LockRoyalGuard, we are committed to providing high-quality electronic locks and related products to enhance the security of your home or business. This Sales Policy outlines the terms and conditions governing your purchase, including pricing, orders, shipping, and returns. By making a purchase from LockRoyalGuard, you agree to comply with and be bound by the terms detailed below.

1. Product Information

We strive to provide accurate and up-to-date product descriptions, pricing, and availability on our website at lockroyalguard.com. However, product availability and prices are subject to change without notice. We make every effort to ensure that the information provided is correct, but we do not guarantee that the product descriptions, images, or other content on our site are free from errors.

2. Ordering Process

When you place an order through our website, you agree to provide accurate and complete information, including your name, shipping address, billing information, and payment details. You are responsible for ensuring that this information is correct to avoid delays or issues with your order.

  • Order Confirmation: After placing an order, you will receive an email confirmation with the details of your purchase, including product(s), price, and shipping information. This email serves as acknowledgment of your order.
  • Order Processing: Once we receive your order, we will process it and prepare it for shipment. Orders are typically processed within 1-2 business days, but processing times may vary based on product availability and order volume.
  • Order Changes: If you need to make changes to your order, please contact us immediately at 703-555-0198 or info@lockroyalguard.com. We will do our best to accommodate changes before the order is processed for shipping.

3. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, shipping fees, or duties, which may be added at checkout.
  • Payment Methods: We accept payments through a variety of secure methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other online payment systems. By providing payment information, you confirm that you have the legal right to use the payment method.
  • Sales Tax: Sales tax will be applied to orders where applicable based on the shipping address and local tax laws. If you are located outside of the United States, you are responsible for any customs duties, taxes, or import fees incurred during shipment.

4. Shipping and Delivery

We offer reliable shipping options to ensure your products arrive in a timely manner. Delivery times may vary depending on your location and the shipping method selected at checkout. All shipping charges will be calculated during checkout.

  • Shipping Methods: We offer standard and expedited shipping options for U.S. and international orders. Shipping costs are based on the weight of your order, the shipping destination, and the selected shipping method.
  • Order Tracking: Once your order is shipped, you will receive a tracking number to monitor the delivery status. You can track your order on our website or through the carrier’s site.
  • Shipping Delays: While we strive to ensure timely delivery, shipping times may be affected by factors beyond our control, such as weather conditions, carrier delays, or customs processing. We are not responsible for delays caused by the shipping carrier.

5. Returns and Exchanges

We want you to be satisfied with your purchase. If you are not fully satisfied with your order, we offer a 30-day return and exchange policy. Please refer to our Refund and Return Policy for detailed instructions on how to return or exchange a product.

  • Non-returnable Items: Some items, such as customized or special-order products, may not be eligible for return or exchange unless defective.

6. Warranty and Product Support

All products purchased from LockRoyalGuard come with a limited warranty against manufacturing defects. The warranty period and terms vary by product, and you can find more information about warranties on individual product pages or in the product documentation.

If you encounter any issues with your product, please contact our customer service team for assistance. We provide ongoing support to help troubleshoot issues and ensure the proper functioning of your electronic locks.

7. Limitation of Liability

While we aim to provide accurate product information and maintain the quality of our products, LockRoyalGuard is not responsible for any damages resulting from the use or misuse of our products, including but not limited to:

  • Personal injury
  • Property damage
  • Loss of data or profits

Our liability is limited to the amount paid for the products purchased through our website, excluding shipping and handling fees.

8. Customer Privacy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information when you shop with us.

9. Governing Law

These terms and conditions are governed by the laws of the United States and the state of Arkansas, without regard to its conflict of law principles. By purchasing from LockRoyalGuard, you agree to resolve any disputes in the appropriate courts located in Arkansas.

10. Changes to the Sales Policy

We may update this Sales Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we manage your purchases.

Contact Information

If you have any questions or need further assistance, please feel free to reach out to us. Our customer service team is here to help.

Thank you for choosing LockRoyalGuard for your security needs.

Thanks for shopping with us!